Based in Southampton, UK

Product, Service & AI Experience Design

15+ Years Experience

Human-Centric Design Leader

Jez Dant

Jez Dant headshot black and white

Design leader with 15+ years’ experience building and scaling high-performing design teams within complex, regulated and product-led environments. Proven track record of defining design vision, embedding customer-centric practices, and delivering measurable business impact across enterprise platforms.

Experienced in partnering with Product and Engineering leadership to shape roadmaps, improve end-to-end user experiences, and operationalise design at scale. Combines strategic thinking with hands-on leadership to drive innovation, elevate design maturity, and deliver commercially successful digital products.

I’ve worked with some of the best

Capco logo whiteHSBC logo whiteNatWest logo whiteLloyds logo whitePriority Pass logo white

and Learnt from some of the best

Nielsen Norman Group UX Management certification iconAJ&Smart Workshopper Master certification iconInteraction Design Foundation certification iconGeneral Asembly certification icon

01 Expertise

Leadership & People Management
Over 15 years in design leadership roles, with extensive experience in setting strategic direction and day-to-day stakeholder management. Special emphasis on developing effective creative teams and establishing design-focused operational workflows.
Innovation & Product Development
Highly experienced in driving innovation and next-gen product development strategies by utilising design-led methodologies to understand consumer behaviour and their jobs-to-be-done, along with emerging technology patterns.
Experience Design Direction
I have extensive experience in directing cross-functional creative and engineering teams on both large-scale digital projects, as well as R&D focused pilots and experiments.
Business Management & Consultancy
Founding my highly successful digital agency and operating a design-focused consultant to some of the world’s largest financial institutions, I have strong business acumen and commercial focus.
15+
Years of experience in the creative industry
10+
Transformation projects delivered
£5m+
Revenue generated through design-led projects
5
Enterprise design teams optimised

02 Professional Experience

HSBC
Experience Design Lead Consultant (contract)
London, UK | 2024-present
  • Defined and embedded design strategy across a complex global platform, aligning design outcomes to business and product priorities
  • Scaled the Experience & Innovation capability from 2 to 7 designers and researchers
  • Established scalable design processes and governance across 40+ global design and research resources
Lloyds
Experience Design Lead Consultant (contract)
London, UK | 2025
  • Delivered a SuperApp concept leveraging Lloyd's marketplace ecosystem and exploring partnership opportunities
NatWest
Experience Design Lead Consultant (contract)
London, UK | 2021-2023, 2025
  • Led design for key platform transformation initiatives within Commercial & Institutional Banking
  • Partnered closely with Product leadership to shape roadmap priorities and improve platform usability
  • Delivered measurable impact, including a 10%+ reduction in admin-related support demand
  • Improved design team operating model and resourcing across a 50+ person design and
research function
Capco
Experience Design Lead Consultant
London, UK | 2021-present
  • Led the development of AI-enabled, journey-centric product propositions for financial services clients
  • Grew Experience Design revenue from £800k to £1.5m+ through high-impact product and CX engagements
  • Scaled the design team from 8 to 12 while maintaining <1% annual churn
BS&T
Head of Design
London, UK | 2020
  • Owned design for travel package product across 2 brands
  • Grew Experience Design team by 200% over 6-month period
  • Led delivery of a modular design system utilised by 2 travel brands
Collinson
CX Design Lead
London, UK | 2019-2020
  • Led consolidation of 3 airport lounge membership apps over a 12-month period collaborating global Product and Engineering teams
  • Supported development of B2C airport lounge membership proposition
  • Led delivery of an iOS and Android design system, directing a third party technology agency
Dustproof
Design Director, Founder
Southampton/London, UK | 2010-present
  • Founded and led a design consultancy delivering 50+ digital products across FinTech, PropTech, and LegalTech
  • Partnered with clients to define product vision, improve user experience, and deliver commercially viable solutions

02 Testimonials

You have a real commercial impact on the account and you have personally led and built our reputation in the Design space. You do that alongside what I'm sure is a very busy client role and many other things too., Real, effective cross-account BD is rare but you have shown that it can be done well. Kudos to you for what you have achieved, and thank you on behalf of the account and from me personally..
Managing Director, Capco UK
Jez empowrs everyone around him. He gives people opportunities, motivates them to grow, and leads by example. His caching, energy, and belief in people have shaped so many careers and made him a standout leader of Product & Experience.
Top Leader Award 2025, Capco
Jez is a wonderful embodyment of Capco Technology. He's known by everyone, is a gret coach and mentor, is excellent as a consultant, and is always cheerful, friendly, and putting his biggest smile forward.
Capco Spirit Award 2025, Capco
I am honored to recommend Jeremy dant for the Capco Hall of Fame. Jeremy has been an exceptional coach, leader, and role model within the Product and Experience team, consistently emplifying Capco's core values of collaboration, excellence, and innovation. Jeremy's impact extends across multiple client engagements, where he has led by example and delivered tangible results. He has played a pivotal role in developing high-quality assets and design decks for major sales pitches and client initiatives with organizations such as HSBC, NatWest, Barclays, and several other key accounts. His strategic thinking and creative direction have consistently elevated the quality of our client deliverables and contributed directly to capco's success in these engagements. Beyond his client contributions, Jeremy's influence as a coach and mentor has been deeply personal and transformative. He has consistently invested in my professional and personal growth, offering guidance that has helped me navigate complex challenges, build confidence, and sharpen my skills. His leadership fosters an environment where people feel inspired to learn, contribute, and perform at their best. Jeremy embodies the very best of Capco - driven, collaborative, client-focused, and human. His consistent dedication to excellence, passion for mentorship, and commitment to the firm's values ,akes him a ttruly deserving candidate for this recognition. I wholeheartedly nominate Jeremy Dant for the Capco Hall of Fame.
Capco Hall of Fame, 2025